Contacts
How to Reach Us
If you would like to get in touch with the team behind journeythroughlosscalgary.org, the only contact method we offer is email. You can reach us at:
Please include a clear subject line so we can route your message to the right person on our editorial team.
What You Can Write About
We welcome messages on a variety of topics related to our website, including:
- Questions about our content — for example, how we review and rank Mastercard online casinos, or what our ratings are based on.
- Corrections — if you spot outdated information, an error, or a detail about a casino that has changed since our last update, please let us know.
- Feedback — suggestions on how we can improve our guides, reviews, and overall coverage of the Canadian online casino market in 2026.
- Partnership requests — if you represent a casino brand, affiliate program, or media outlet and would like to discuss cooperation, feel free to reach out.
Response Time
We read every message we receive, but we are a small editorial team. We usually reply within a few business days. During busy periods, it may take a little longer — thank you for your patience.
Questions About Your Casino Account
Please note: journeythroughlosscalgary.org is an independent review and information website. We are not a gambling operator, and we do not process payments, manage player accounts, or hold any gaming licenses.
For questions about the following, please contact the casino's own customer support directly:
- Deposits and withdrawals (including Mastercard transactions)
- Bonuses, wagering requirements, and promotions
- Account registration, verification (KYC), or closure
- Technical issues with games or the casino platform
Most licensed casinos offer live chat or email support 24/7, and they are the only ones able to help with account-specific matters.
Need Help With Gambling?
If you or someone you know is struggling with gambling, confidential and free support is available in Canada. We encourage you to reach out to a professional support organization, such as:
ConnexOntario — a province-funded, confidential helpline offering information and referral services for problem gambling, available 24/7 at www.connexontario.ca or by phone at 1-866-531-2600.
You can also speak with your local health services or visit GamTalk, a Canadian community-based support resource for people affected by problem gambling. Remember: gambling should always be a form of entertainment, not a way to solve financial problems. Play responsibly and only with money you can afford to lose.